1. Production and preparation
Each Lalousi piece is handmade. The usual production and preparation time is 6–15 business days from payment confirmation, unless a different time is stated on the product page or communicated to you. This period excludes transit time. Personalised or special orders may require a different timeframe; we will inform you before or after order confirmation, depending on the nature of the order.
2. Destinations, cost and delivery
We ship within Greece and to available European destinations through partner courier companies. Once dispatched, we send a tracking email where available.
Greece: €5.00. Free shipping for purchases over €100.
Europe: €13.00. Free shipping for purchases over €150.
These charges and free-delivery thresholds apply only where they are also shown at checkout for your address. Any restrictions, remote-area supplements, extra services or other zones will be shown at checkout before payment. Courier times are estimates and may vary by destination. We are not responsible for delay outside our reasonable control, without affecting your statutory rights.
Please check your name, address, postcode, telephone number and email carefully before placing an order. If you provide incorrect/incomplete details or fail to collect delivery, you may be charged the actual return and re-delivery costs after we notify you. Risk transfers when you, or a person you designate, receives the goods — not when the carrier receives them.
3. Exchanges of standard products (commercial policy)
In addition to statutory withdrawal, we may accept an exchange of a standard product within 15 calendar days of receipt for another available design/size or an equal-value store credit code. This commercial convenience does not restrict statutory withdrawal or the statutory guarantee of conformity.
For an exchange, contact [email protected] first. The direct return and replacement-delivery costs are paid by the customer unless the product is faulty or non-conforming, or we agree otherwise. We inspect the returned product before sending an exchange. Exchanges are subject to availability.
4. Statutory withdrawal / refund
For standard products not covered by the exceptions in section 5, you may withdraw within 14 calendar days of receipt. Within that period, simply send us an unambiguous withdrawal statement at [email protected]. You do not need to give a reason.
After notifying us, return or hand over the product without undue delay and no later than 14 calendar days. The deadline is met if you send the product before it expires. The return address is: Kefallinias 111, Agioi Anargyroi, GR-135 61, Greece. You bear the direct cost of return unless we agree to pay it or did not inform you that you must pay it.
We will reimburse all payments received, including the cost of the least expensive standard delivery offered, within 14 days from the day we are informed of your withdrawal. We do not reimburse any additional cost if you chose a more expensive delivery method. We may withhold reimbursement until we receive the product back or you provide evidence of sending it back, whichever happens first. Reimbursement uses the same means of payment unless you expressly agree otherwise and incur no fee.
You may inspect the product as you would in a physical shop. You are liable only for diminished value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. Original packaging or proof of purchase is helpful, but is not by itself a condition for exercising the statutory right of withdrawal.
5. Exceptions from withdrawal and exchanges
Withdrawal and our commercial exchange policy do not apply to products made to your specifications or clearly personalised, such as engraving, special alteration or a bespoke design. We will tell you before purchase when this exception applies. It does not affect rights arising from a fault or lack of conformity.
Gift Cards are electronic codes. Their terms, including treatment of immediate delivery and any withdrawal, are set out in the Terms & Conditions; mandatory consumer law always applies.
6. Faulty or non-conforming products
If a product arrives damaged, faulty or does not match your order, contact us as soon as possible at [email protected] with your order number and, if possible, photographs. We will assess the issue and tell you the next steps and costs. Your remedies for lack of conformity are not limited by our commercial-exchange or withdrawal deadlines.
7. Model withdrawal form
To: Lalousi (LALOUSI MARIA), Kefallinias 111, Agioi Anargyroi, GR-135 61, Greece, email: [email protected]
I hereby give notice that I withdraw from my contract for the purchase of the following goods: [DESCRIPTION].
Order number: [NUMBER]
Ordered on: [DATE] / Received on: [DATE]
Consumer name: [NAME]
Address: [ADDRESS]
Date: [DATE]