1. How long does it take to receive my order?

All our products are handmade and crafted with care upon order. Please allow up to 10 working days for production. Shipping times vary depending on your location:

• Greece: 2-5 working days.
• Europe: 5-10 working days.
• International: 10-20 working days.

2. Can I request faster shipping?

Yes, expedited shipping is available. Please email us at [[email protected]] to discuss your options.

3. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping fees are as follows:

• Europe: €13 (5-10 working days).
• International: €20 (10-20 working days).
  Customs duties and taxes may apply and are the responsibility of the customer.

4. What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• PayPal
• Bank Transfer
• Cash on Delivery (available only in Greece, with an additional fee).

5. How can I track my order?

Once your order has been shipped, you will receive a tracking link via email to monitor your shipment.

6. What happens if I enter the wrong shipping address?

Please double-check your address before completing your order. If you realize you’ve made a mistake, contact us immediately at [[email protected]]. If the order has already been shipped, we cannot change the address, and additional fees may apply for redelivery.

7. Do you accept returns or exchanges?

Due to the handmade nature of our products, we do not accept returns or exchanges unless the item is faulty. If your item arrives damaged, please contact us within 7 days at [[email protected]], including a photo of the defect.

8. Do you offer gift wrapping?

Yes, gift wrapping is available for all orders. Simply select the gift-wrapping option at checkout, or let us know via email at [[email protected]].

9. Can I customize a piece of jewelry?

Yes, customization is available for select designs. Contact us at [[email protected]] with your request, and we’ll do our best to create something special for you.

10. What materials do you use for your jewelry?

We use high-quality materials, including sterling silver, gold-plated brass, and natural stones. You can find detailed material descriptions for each product on its dedicated page.

11. Are your products hypoallergenic?

Yes, most of our jewelry is hypoallergenic and crafted with care to suit sensitive skin. If you have specific concerns, feel free to reach out to us for more details.

12. How do I take care of my jewelry?

To ensure the longevity of your jewelry:

• Avoid contact with water, perfumes, and chemicals.
• Store it in a dry place, preferably in the pouch provided.
• Clean it gently with a soft cloth.

13. Can I contact you for questions or assistance?

Of course! We’d love to help. You can reach us at:

• Email: [[email protected]]
• Phone: [Phone Number]
  We aim to respond within 24 hours during working days.